I accept payments made through Direct Checkout or PAYPAL. Payments must be made at the time of purchase please. If you need any more time please let me know.

In the rare circumstance of us cancelling a transaction we will contact you first to let you know.

DISCOUNT COUPONS: Only ONE discount coupon is permitted per transaction.

Orders are usually processed and shipped within 3-5 working days, unless otherwise stated (except for weekends). Orders received on Friday and throughout the weekend are processed and dispatched the following week in the order that they are received.

I use economy Royal Mail delivery services for orders, including international, to keep prices competitive. There is NO TRACKING facility offered by these services. If you would like TRACKING on your order then please contact me. Fees for this extra service can be around 5.15 GBP.

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Within the UK your items will be sent within 3-5 days. Orders with Free Postage offers will be sent by 2nd class.

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To European countries, items are sent by Airmail Royal Mail Postal Services. Usually within 3-5 working days, but may take up to 1-2 weeks, or longer for some European destinations.

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To USA, Canada, Australia, New Zealand and other countries outside Europe, items items will be sent via the 'International Airmail Small Packets' service. There is NO TRACKING offered by this service. The delivery time can range from 5 working days, or possibly up to 6 weeks.

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Delayed and Lost Mail

Domestic mail can be considered missing after 15 working days (3 weeks) of its dispatch. International mail, over 25 working days (5 weeks) after dispatch. Please note, a missing mail claim can NOT be submit before this.

If you believe your mail may have become lost then please contact me after the appropriate time and I will file a 'Lost Mail' claim in on your behalf. After the claim has been processed (which may take up to 12 weeks) I will offer you a refund or replacement.


TRACKING Services

If you would like a shipment upgrade with tracking provided, then it is an additional £5.15 / $8.20. Please contact me and I will send you a separate PayPal invoice. This postal service is expensive and you will be charged an exact fee according to the size of your order. The price you paid for posting will be displayed on the envelope.

The buyer holds responsibility for any customs and duty fees.

If there is any problem with your order then please contact us asap. We will always look into your inquiry or concern as customer satisfaction is very important to us.

QUALITY Control: We make our own or buy our crafting items directly from manufacturers, and we ALWAYS check them for obvious faults when the orders being packed. However, it's not always possible to check for every small cracks, chip or scratch with certain items. If you are unhappy with your order, please, contact us and together we can come up with a solution.


WHOLESALE POLICIES
Please contact us for wholesale options where they are not listed.


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